At a Glance
Client Challenge
Faced with explosive growth, Zipliens needed to transform a labor-intensive lien resolution service into a scalable business without sacrificing precision or individual customer satisfaction.
Solution
A custom workflow automation platform that systematized complex legal processes and provided unprecedented transparency to law firm clients.
Results
20x increase in service capacity, 460% growth in new clients, and expansion into new lines of business with proprietary tooling.
The Challenge
Scaling a Complex Legal Service
Zipliens identified an underserved niche in the legal sector that no competitor had successfully systematized: lien subrogation services. Despite strong market demand evidenced by their sales team's success, they faced three critical obstacles:
Labor-Intensive Processes:
Traditional lien resolution required extensive manual work that didn't easily scale
Communication Complexity:
Client law firms needed clear visibility into the status of thousands of cases
Specialized Knowledge Requirements:
A confounding amount of legal regulations and statutory variations to take into account for accurate and impactful results.
"What Zipliens needed was a technology partner who could quickly understand our complicated business processes, boil them down to the essentials, and create an application that would grow and develop as rapidly as we do."
Our Approach
Reimagining Legal Services Through Technology
Rather than simply digitizing existing processes, Swordsweeper worked closely with Zipliens to fundamentally redesign their business model for scale:
1
Process Analysis and Standardization
Our product team collaborated with Zipliens experts to convert their specialized knowledge into standardized workflows that could be consistently executed across rotating teams.
2
Automated Workflow Architecture
We developed a custom workflow system that guided cases through complex, context-specific resolution steps while ensuring legal precision at each stage.
3
Client Communication Integration
The platform included a customer portal, automatically communicating progress to client law firms through dashboards, on-demand document generation, and integrations with their case management systems.
4
Scalable Team Structure
We designed tools that allowed specialized staff to focus on high-value activities while automating or delegating routine aspects of lien resolution. Properly-stratified teams were able to work seamlessly while providing economic efficiency for Zipliens.
The Solution
A Purpose-Built Legal Technology Platform
The custom platform we developed transformed Zipliens' operations with several key innovations:
Automated workflow system that tracked the complex progression of different lien types through resolution stages
Integration with external case management systems for seamless communication with client law firms
Real-time progress tracking that gave clients unprecedented visibility into previously opaque processes
Role-based task distribution that matched work complexity with appropriate expertise levels
The Results
Exponential Growth Through Digital Transformation
Zipliens achieved remarkable business outcomes through this technology partnership:
Operational Scale:
Service capacity increased by 20X+
Market Positioning
Technology-enabled efficiency that maintains transparency became a key competitive differentiator
Service Expansion
Capabilities grew from single-case resolution to mass tort scenarios handling thousands of cases simultaneously
Valuation Growth
Zipliens' proprietary application was the catalyst in securing additional funding at a dramatically increased company valuation
"A key difference with the Swordsweeper team is that they are proactive. They bring their own ideas to our meetings instead of waiting to be told every detail of what to do. Our partnership takes the best of the domain knowledge and experience on both sides of the equation and results in a dramatically better product than we would ever be able to build ourselves."
Why It Worked
Key Success Factors
The custom platform we developed transformed Zipliens' operations with several key innovations:
Deep Industry Knowledge
Swordsweeper rapidly absorbed the complexities of lien resolution, allowing us to design solutions that truly addressed this unique legal niche.
Business-First Technology
We designed systems around Zipliens' core value proposition rather than forcing their operations into standard software paradigms.
Scalability Planning
Our architecture anticipated growth requirements from the start, preventing system limitations during rapid expansion.
User-Centric Design
Tools were built providing separate, specialized views for internal users and external law firm clients, ensuring high adoption and ease of use for staff and customers.